Request a Brochure

Booking Conditions

.

Booking Information

Useful information to guide you through the booking process. Please note that bookings with Authentic Adventures Ltd are accepted only in accordance with the terms and conditions set out in our full booking conditions. These can be found on our website and are also available on request.

How to book

 

You can book now on any of the tours listed on our website or in our brochure. We are happy to hold bookings on our tours without commitment for seven days. After this, we require a deposit to confirm your place (see right for deposit amounts).

Once the group travel arrangements have been confirmed we will be in touch. We will request your balance payments 12 weeks before the departure date and provide you with details on the guide lecturer, tour manager, hotel details, flights and general country information. You will also receive your luggage labels and field notes, detailing the sites you will visit on tour. Joining instructions and a list of the guests who will be travelling with you will be sent out 4 weeks before departure.

 

Book by phone, by email or online

 

For bookings made by telephone or email, payment can be made by card or cheque (payable to Authentic Adventures Ltd). You can pay securely over the phone, in either sterling or dollars. We accept Visa, MasterCard and Visa Debit cards. For overseas payments, where the card is registered outside the EU, there is a charge of 2.5% of the transaction amount. Please note we do not accept post-dated cheques, nor do we retain your card details.

 

Deposits vary by holiday type

 

Bridge Holidays
£200 for holidays costing under £1,500
£300 for holidays costing between £1,500 and £2,500
£500 for holidays costing over £2,500

 

Singing, Painting and Walking Holidays / Gregg Wallace Food Holidays
£150 for tours costing up to £1000
£500 for tours costing between £1000 and £3000
£750 for tours costing over £3000

 

Balance payment
Balance payments will be requested 12 weeks before you depart for all tours and we will then send you practical information regarding the tour, flights, hotel and joining instructions.

Insurance
We strongly recommend that all travellers are covered by comprehensive travel insurance and do not travel against medical advice. You should organise it immediately when you book, to ensure you have cover against possible cancellation charges, medical treatment and repatriation. We will need to know the details of your policy 4 weeks before departure at the very latest.

Programme changes

For the vast majority of our tours, the programme will be exactly as described on the website. Occasionally, we do make changes to the order or number of visits. We always try to tell guests in advance of any changes.  We work hard with our expert guides to create the best possible tours, and will always consider including a site at a later date if we think it will improve or add greater insight to our journeys.

Cancellation by you

We must be informed in a letter/fax/email from the person who made the booking. The cancellation takes effect from the date at which the notification reaches our office. You may not transfer your deposit to another tour. Your deposit paid to Authentic Adventures will be forfeited together with any flight costs which have been invoiced. A further charge will be made which varies with the amount of time between Authentic Adventures receiving your written cancellation and the tour departure date. The charges made for our tours are as follows:
•Time prior to departure: Up to 84 days: Deposit* / 83 – 68 days 35% of tour cost / 67 – 56 days: 55% of tour cost / 55 – 35 days: 75% of tour cost / 34 days to date of departure: 100% of tour cost.
*plus any invoiced flight costs

Cancellation by us

 

If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and paying or receiving a refund/credit in respect of any price difference) or accepting a full refund of all monies paid.

 

Financial protection

 

Flight inclusive tours: we hold an Air Travel Organiser’s Licence issued by the CAA (ATOL No. 3552), which provides for your protection in the event of Authentic Adventures’s insolvency. The price of your air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme as explained below. Tours without flights arranged by us: The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Andante Travels Ltd trading as Authentic Adventures, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages commencing in and returning to the UK;
2. non-flight packages commencing and returning to a country other than the UK; and
3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Andante Travels Ltd trading as Authentic Adventures.

 

AITO quality charter

 

Authentic Adventures is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. Authentic Adventures abides by the Association’s Code of Conduct and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.

 

Please note: We are committed to the on-going training of our staff and this may involve the recording of telephone conversations.

Committed to sustainable tourism

 

We work hard to ensure our visits have a positive impact on the places we go to and acknowledge the importance of AITO’s sustainable tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating.

 

The prices in this brochure are valid for all bookings taken from 1st November 2017. Last revised 1st November 2018.

 

We are Andante Travels Ltd trading as Authentic Adventures, registered limited company no.1969761. Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Salisbury, SP5 3HT.

 

Data Protection
In order to enable us to process and fulfil your booking, we will ask you to provide us with personal information including, but not limited to, name, address, email address, telephone number, details of group members that are travelling, we well as any special needs, health, medical, mobility or dietary requirements. Authentic Adventures Ltd is the data controller of any personal information that you provide to us under the General Data Protection Regulation 2016/679 and the Data Protection Act 2018.

 

In order to ensure that your holiday is appropriate for your specific needs that you have disclosed to us, for example, a medical condition or reduced mobility, we or the suppliers of your travel arrangements may require further details. We will ask for your explicit consent to collect and share this information as necessary with the suppliers of your travel arrangements in order to fulfil your booking.

 

We may pass personal information that you provide to us (including health and mobility information as explained above) on to relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and local tour operators and destination management companies as necessary to fulfil your contract with us.

 

If you travel outside the European Economic Area (EEA), your personal information may have to be sent to suppliers and other third parties outside the EEA where controls on data protection may not be as strong as the legal requirements in this country. This may also apply to any sensitive information that you give to us such as details of any health issues, disabilities or reduced mobility. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot properly effect your booking. We will ensure that adequate safeguards are in place before transferring any of your personal information outside of the EEA.

 

For other details of how we may use your personal information and your rights in relation to your personal information, please see our see our Privacy Policy: https://www.authenticadventures.com/privacy-policy for further details.

 

Promotional Material
Andante Travels Ltd trading as Authentic Adventures reserves the right to use any photographs and images for Legitimate Interest to promote future holidays taken on a holiday by its employees or forwarded by any person on the holiday or connected to the holiday, on its website, in its social network marketing activities or for use in any other relevant promotional material. Should you wish not to be included in any photographs or videos, please inform a member of staff prior to holiday departure.

Contact Details

The Clock Tower,
Unit 4
Oakridge Office Park,
Southampton Road, Whaddon,
Salisbury, England, UK
SP5 3HT
01453 823328 (UK)

info@authenticadventures.co.uk

© 2018 Authentic Adventures is a trading name of Andante Travels Ltd
Registered in England and Wales, no. 01969761