Useful information to guide you through the booking process. Please note that bookings with Authentic Adventures Ltd are accepted only in accordance with the terms and conditions set out in our full booking conditions. These can be found on our website and are also available on request.
How to book
You can book now on any of the tours listed on our website or in our brochure. We are happy to hold bookings on our tours without commitment for seven days. After this, we require a deposit to confirm your place (see right for deposit amounts).
Once the group travel arrangements have been confirmed we will be in touch. We will request your balance payments 12 weeks before the departure date and provide you with details on the guide lecturer, tour manager, hotel details, flights and general country information. You will also receive your luggage labels and field notes, detailing the sites you will visit on tour. Joining instructions and a list of the guests who will be travelling with you will be sent out 4 weeks before departure.
Book by phone, by email or online
For bookings made by telephone or email, payment can be made by card or cheque (payable to Authentic Adventures Ltd). You can pay securely over the phone, in either sterling or dollars. We accept Visa, MasterCard and Visa Debit cards. For overseas payments, where the card is registered outside the EU, there is a charge of 2.5% of the transaction amount. Please note we do not accept post-dated cheques, nor do we retain your card details.
Deposits vary by holiday type
£200 for holidays costing under £1,500
£300 for holidays costing between £1,500 and £2,500
£500 for holidays costing over £2,500
Singing, Painting and Walking Holidays / Gregg Wallace Food Holidays
£150 for tours costing up to £1000
£500 for tours costing between £1000 and £3000
£750 for tours costing over £3000
Balance payments will be requested 12 weeks before you depart for all tours and we will then send you practical information regarding the tour, flights, hotel and joining instructions.
We strongly recommend that all travellers are covered by comprehensive travel insurance and do not travel against medical advice. You should organise it immediately when you book, to ensure you have cover against possible cancellation charges, medical treatment and repatriation. We will need to know the details of your policy 4 weeks before departure at the very latest.
For the vast majority of our tours, the programme will be exactly as described on the website. Occasionally, we do make changes to the order or number of visits. We always try to tell guests in advance of any changes. We work hard with our expert guides to create the best possible tours, and will always consider including a site at a later date if we think it will improve or add greater insight to our journeys.
Cancellation by you
We must be informed in a letter/fax/email from the person who made the booking. The cancellation takes effect from the date at which the notification reaches our office. You may not transfer your deposit to another tour. Your deposit paid to Authentic Adventures will be forfeited together with any flight costs which have been invoiced. A further charge will be made which varies with the amount of time between Authentic Adventures receiving your written cancellation and the tour departure date. The charges made for our tours are as follows:
•Time prior to departure: Up to 84 days: Deposit* / 83 – 68 days 35% of tour cost / 67 – 56 days: 55% of tour cost / 55 – 35 days: 75% of tour cost / 34 days to date of departure: 100% of tour cost.
*plus any invoiced flight costs