Painting on the beach
Painting on the beach

Booking Conditions

How to book

You can book now on any of the tours listed on our website or in our brochure. We are happy to hold bookings on our tours without commitment for seven days. After this, we require a deposit to confirm your place (see right for deposit amounts). Once the group travel arrangements have been confirmed we will be in touch. We will request your balance payments 12 weeks before the departure date and provide you with details on the guide lecturer, tour manager, hotel details, flights and general country information. You will also receive your luggage labels and field notes, detailing the sites you will visit on tour. Joining instructions and a list of the guests who will be travelling with you will be sent out 4 weeks before departure.

Book by phone, by email or online

For bookings made by telephone or email, payment can be made by card or cheque (payable to Authentic Adventures Ltd). You can pay securely via our website, in either sterling or dollars. We accept Visa, MasterCard and Visa Debit cards. We do not accept post-dated cheques, nor do we keep your card details on file.

Programme changes

For the vast majority of our tours, the programme will be exactly as described in the brochure. Occasionally, we do make changes to the order or number of visits. We always try to tell guests in advance of any changes.

Insurance

We strongly recommend that travellers are covered by comprehensive travel insurance and do not travel against medical advice. You should organise it when you book, to ensure you have cover against possible cancellation charges, medical treatment and repatriation. We will need to know the details of your policy 4 weeks before departure at the latest.

Deposits vary by holiday type

Bridge Holidays

£200 for holidays costing under £1,500
£300 for holidays costing between £1,500 and £2,500
£500 for holidays costing over £2,500

Singing, Painting and Walking Holidays / Gregg Wallace Food Holidays

£150 for tours costing up to £1000
£500 for tours costing between £1000 and £3000
£750 for tours costing over £3000

Cancellation by you

Cancellation charges payable to Authentic Adventures are calculated on time prior to departure as follows:
Up to 70 days: Deposit* / 69 - 41 days: 35% of tour cost / 40 - 29 days: 55% of tour cost / 28 - 8 days: 75% of tour cost / 7 days to date of departure: 100% of tour cost | *plus any invoiced flight costs. If you are on a cruise, cancellation terms are: Up to 85 days: Deposit* / 83 - 56 days: 75% of tour cost / 55 - 41 days: 90% of tour cost / 40 days or less to date of departure: 100% of tour cost.

Cancellation by us

If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and paying or receiving a refund/credit in respect of any price difference) or accepting a full refund of all monies paid.

Financial protection 

Flight inclusive tours: we hold an Air Travel Organiser’s Licence issued by the CAA (ATOL No. 3552), which provides for your protection in the event of Authentic Adventures’s insolvency. The price of your air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme as explained below. Tours without flights arranged by us: The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Authentic Adventures, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages commencing in and returning to the UK;
2. non-flight packages commencing and returning to a country other than the UK; and...
3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Authentic Adventures.

AITO quality charter

Authentic Adventures is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. Authentic Adventures abides by the Association’s Code of Conduct and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.

What’s included

  • Expert guide
  • Tour manager (with all groups of 15+)
  • Scheduled flights unless otherwise stated
  • Accommodation with daily breakfast
  • Meals as detailed in the programme
  • Visits to all sites in the programme

Committed to sustainable tourism

We work hard to ensure our visits have a positive impact on the places we go to and acknowledge the importance of AITO’s sustainable tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating.
The prices in this brochure are valid for all bookings taken from 1st December 2018. Last revised 1st November 2018. We are Andante Travels trading as Authentic Adventures, registered limited company no.1969761. Registered offices: The Clock Tower, Unit 4 Oakridge Office Park, Southampton Road, Whaddon, Salisbury, SP5 3HT.

Data Protection/Privacy

To process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide (such as name, address, passport information, email address, mobile number any special needs/dietary requirements, etc.). Any such personal data that you provide will be held securely and for the purpose you have provided it, in accordance with both the Data Protection Act 2018 and the General Data Protection Regulation 2016/679. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. In making a booking, you consent to this information being passed on to the relevant persons only. We may need to disclose personal data to a third party within countries outside the European Economic Area (EEA) for the purpose of providing your holiday. Controls on data protection in your destination may not be as stringent as in the UK. In addition, your data may be disclosed to regulatory bodies or public authorities such as customs or immigration for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes.

We will only send you information about special offers, brochures, new holidays and competitions if you have ‘opted in’ to receive news from Authentic Adventures. If you do not wish to receive this information, you can use the ‘unsubscribe’ function at the bottom of any email communication or just let us know.

For full details of how we may use your personal information and your rights in relation to your personal information, please see our see our Privacy Policy on our website: https://www.authenticadventures.com/cookies-privacy-policy/

By booking online, or over the phone, you are stating that you have read and agreed to our Privacy Policy. A copy of which can be found here: https://www.authenticadventures.com/cookies-privacy-policy/ A copy can also be requested and supplied via email during the booking process.

We are © 2018 Authentic Adventures is a trading name of Andante Travels Ltd Registered in England and Wales, no. 01969761

Full Booking Conditions are available on our website: www.authenticadventures.com/booking-conditions/ or give our team a call: 01453 802530